Alliance Connect 2.0.1

Alliance Broadband has introduced Version 2 of its "Helpdesk Ticketing System," marking a significant advancement in customer support for internet services in Eastern India.

• Real-time Ticketing: This system is notable as the first in the region to offer a real-time service ticketing and monitoring Android application, enhancing accessibility for users.
• Efficient Ticket Submission: Users can initiate support requests with minimal wait times, available anytime and from anywhere.
• Client Registration: To lodge a complaint, clients simply need to register using their Client ID, providing an easy way to track the status of their tickets.
• Online Recharge Capability: The platform includes features for convenient online recharges, streamlining the user experience.
• Multichannel Support: The ticketing system supports multichannel interactions, ensuring users can engage through various platforms.
• In-App Notifications: Users receive timely updates through in-app notifications to keep them informed of their ticket status.
• Knowledge Base Access: A comprehensive knowledge base is available, allowing users to find solutions independently if preferred.
• Notifications via Mail and SMS: Important updates are communicated through email and SMS, underscoring the commitment to transparency and prompt communication.

The system is designed with the primary goal of reducing downtime and delivering faster resolutions. User feedback is encouraged to enhance the effectiveness of the app.